System Solution Configuration Options
TDI customers have several system configuration options. All standard system solutions include a marketing warehouse database, Campaign Manager, DialogWizard, and DialogGuide agent licenses. If your system is used for outbound direct marketing in the contact center, a Computer Telephony (CT) server is included. Implementation of all standard solutions includes Marketing Data Warehouse definition and configuration, development of at least one campaign application set, installation, and operational training. 
The general system deliverables options are:
- Outbound Agent Liberation System:
- Campaign Manager
- Liberation server (SQL Server-based marketing database)
- DialogWizard
- DialogGuide outbound agent licenses
- Computer Telephony server with outbound voice processing software capable of predictive, preview, progressive, and manual dialing
- Associated third-party software and hardware, as specified in the customer-specific configuration
- Inbound Agent Liberation System:
- Campaign Manager
- Liberation server (SQL Server-based marketing database)
- DialogWizard
- DialogGuide inbound agent licenses
- Application server with inbound data management software, capable of providing ANI/DNIS
- Associated third-party software and hardware, as specified in the customer-specific configuration
- Universal Agent Liberation System:
- Campaign Manager
- Liberation server (SQL Server-based marketing database)
- DialogWizard
- DialogGuide universal (both inbound and outbound) agent licenses
- Computer Telephony server with outbound voice processing software
- Associated third-party software and hardware, as specified in the customer-specific configuration
- Blended Agent Liberation System:
- Campaign Manager
- Liberation server (SQL Server-based marketing database)
- DialogWizard
- DialogGuide agent licenses with a customer-specified number of outbound, inbound, and universal agent licenses
- Computer Telephony server with:
- Outbound voice processing software
- Agent Control Manager - Liberation Campaign Blending software
- Application server with inbound data management software, capable of reading ANI/DNIS and communicating with ACD for switching agents between campaigns
- Associated third-party software and hardware, as specified in the customer-specific configuration
