Do you need the capabilities of the Liberation Platform but aren’t ready to deploy and manage an infrastructure on your own yet? Is your business seasonal or does it require regular flexibility in the number of available agents? Do you have a separate and redundant site to stage and introduce new applications or provide a “hot site” backup. Or, do you need assistance with a business continuity and disaster recovery plan for your own Liberation-based contact center? If the answer to any of these is yes… TDI has a solution for you!
TDI offers, maintains, and supports a complete hosted (aka "on-demand") contact center arrangement that allows your agents and supervisors to connect to and take advantage of the robust Liberation Platform without deploying or maintaining a dedicated self-operated network.
- Disaster recovery planning and protection from business disruption
- Solution is hosted outside of the physical contact center
- Mirroring and parallel storage configurations
- High speed, high availability Internet access
- Archiving processes
- Dedicated server configurations
- 24/7 server and application support
- Multi-tiered security levels that cover network connectivity, application access, hardware and software platforms, and the physical environment
- Significantly lower capital investments – Try before you buy
- Provide a separate identical configuration to stage and introduce new sales and business applications
- Minimize expenditures for a physical infrastructure, including hardware, software, licenses, and office space
- A telephone and a PC with Internet connectivity are the only tools your agents need
- Use your existing phone system and PSTN infrastructure, ensuring seamless migration
- Streamline operating costs – Use what you need, when you need it
- Monthly subscription service includes all of the features you need to process incoming and outgoing calls
- Complete access to current technologies without what you'd normally spend on maintenance, upgrades, and technical staff
- Rapid and trouble-free scaling - Accommodate any size campaign at any time
- Use 3 agents or 3000, working across town or around the world
- Add or subtract agents in response to promotional campaigns, seasonal demand, or other changes in the market
- Enable remote and distributed sales teams on one integrated platform
